Job id
:
3910002018
 
Posting Date
:
February 10, 2025
 
Expiry date
:
January 10, 2026
 
Vacancies
:
1
 
Salary
:
$62,000 annually
 
Website
:
 
 
 
 

Customer Service Representative Supervisor

Job details

  • Location: 1502 Speers Road, Oakville, ON L6L 2X7
  • Salary: 62,000 annually/ 32.5 hours per week
  • Terms of employment: Permanent employment Full time
  • Day, Evening, Flexible Hours, Morning, Shift, Weekend
  • Start date: Starts as soon as possible
  • Benefits: Other benefits

 Overview

Languages

  • English

Education

  • Secondary (high) school graduation certificate

Experience

  • 1 year to less than 2 years

Work setting

  • Retail business

Responsibilities

Tasks

  • Coordinate and oversee daily operations to ensure efficient customer service delivery.
  • Collaborate with other departments to streamline work processes and improve interdepartmental communication.
  • Develop and implement work schedules and procedures to ensure adequate staff coverage and operational efficiency.
  • Monitor and verify work quality and accuracy, ensuring compliance with company standards and customer expectations.
  • Identify training needs and organize skill development programs to enhance team performance.
  • Prepare and submit reports on team productivity, customer feedback, and operational performance.
  • Resolve workplace challenges, provide technical guidance, and implement strategies to increase productivity and service quality.
  • Conduct performance reviews to evaluate staff effectiveness, provide feedback, and implement improvement plans.
  • Assign tasks and supervise employees, ensuring that customer service representatives meet their daily objectives.
  • Establish and maintain customer service standards, ensuring a consistent and high-quality experience for clients.
  • Monitor sales and customer interactions to identify opportunities for improved service delivery and sales support.
  • Implement customer service improvements based on feedback to enhance client satisfaction and brand reputation.

Supervision

  • 3-4 people

Experience and specialization

Computer and technology knowledge

  • MS Outlook

Area of specialization

  • Retail store

Additional information

Work conditions and physical capabilities

  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Combination of sitting, standing, walking
  • Walking
  • Standing for extended periods

Personal suitability

  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  •  

Benefits

  • Other benefits
  • Free parking available

 

Who can apply to this job?

Only apply to this job if:

 You are a Canadian citizen, a permanent or a temporary resident of Canada.

You have a valid Canadian work permit.

If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.

 

How to apply

By email

employmentcarsbyjatin@outlook.com